Booking Terms & Cancellation Policy

JTE Trainings Ltd · Company no. 16109358 · VAT no. GB 483 8154 63

Registered office: Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX

Training centre: Unit 7, Agecroft Enterprise Park, Shearer Way, Swinton, Manchester M27 8WA

Last updated: November 2026. These terms are a draft prepared for review by a UK solicitor before publication.

1. Who these terms apply to

1.1 These terms apply to every booking of a training course or face fit test ("course") with JTE Trainings Ltd ("JTE", "we", "us"), whether made on this website, by e-mail or by phone.

1.2 "You" means the person or company making the booking. Where a company books on behalf of its staff, the company is our customer and is responsible for payment and for passing joining instructions to its delegates.

1.3 If you book as an individual for purposes outside your trade or profession, you are a consumer and have additional statutory rights (see section 6). Nothing in these terms affects your statutory rights.

2. How a booking is made

2.1 A booking request on our website is an offer to book. It is not a confirmed place.

2.2 We check availability and reply by e-mail, normally within one working day, with a confirmation of the date and payment details.

2.3 Your place is confirmed only when we have received full payment and sent you a booking confirmation e-mail. Until then we may offer the place to someone else.

2.4 Courses have minimum and maximum group sizes (shown on the price list). Face Fit Testing requires a minimum of 4 people per booking; Harness Training a minimum of 3.

3. Prices and payment

3.1 All prices are in pounds sterling per person. The price list shows the price excluding VAT and the total including VAT at 20%; the inc-VAT total is the amount you pay.

3.2 Courses run Monday to Friday. Weekend courses may be arranged separately on request. Prices depend on the day of the week (Monday–Friday, Saturday, Sunday) and are shown on the price list at the time of booking.

3.3 Harness training at your site carries a one-off travel charge of £25 + VAT per group. Face fit testing at your site may carry a travel charge, which we confirm before you pay.

3.4 Payment is due in full at the time of confirmation. We do not take deposits and do not offer discounts.

3.5 If you pay by card, the payment is processed by a third-party payment provider. We do not store card details.

3.6 A VAT invoice is issued for every payment.

4. Cancellations and changes by you

4.1 7 or more days before the course start date: full refund, or a free transfer to another date subject to availability.

4.2 Less than 7 days before the course start date: no refund. A transfer may be offered at our discretion. If you are a consumer and are still within your 14-day statutory cancellation period, section 6 applies instead and you receive a full refund unless the course has already been delivered.

4.3 Non-attendance ("no-show") or arriving too late to complete the course: no refund.

4.4 Cancellations and transfer requests must be sent by e-mail to tomasz@jte-trainings.co.uk. The date we receive your e-mail is the cancellation date.

4.5 Refunds are made to the original payment method within 14 days.

4.6 You may substitute a named delegate with another person at any time before the course starts, provided they meet the entry requirements, at no extra charge.

5. Cancellations and changes by us

5.1 We may cancel or reschedule a course if the minimum group size is not reached, an instructor is unavailable, or for reasons beyond our control (including severe weather, equipment failure or site closure).

5.2 If we cancel, we will offer an alternative date or a full refund, including of any travel charge. We are not liable for any other costs you incur, such as travel, accommodation or lost wages.

6. Consumer cancellation rights (individuals only)

6.1 If you are a consumer booking online or by phone, you have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day we confirm your booking, without giving a reason, and receive a full refund.

6.2 If you ask us to run the course within that 14-day period (you do this by ticking the statement in the booking form), you agree that we may begin providing the service before the period ends, and you acknowledge that once the course has been fully delivered you lose the right to cancel. If you cancel after the course has started but before it is completed (for example after e-learning access has been opened or after day one of a three-day course), we refund the price less a proportionate amount for the part already delivered.

6.3 If you cancel within the 14-day period and before the course has started, you receive a full refund, even if this is less than 7 days before the course.

6.4 To cancel under this section, e-mail tomasz@jte-trainings.co.uk with your name, booking reference and the words "I wish to cancel". You may also use the model cancellation form in the annex below.

6.5 Section 4 continues to apply after the 14-day period ends. Where section 4 gives you a better outcome, section 4 applies.

6.6 We give you this cancellation information before you book (on this page) and again in your booking confirmation e-mail. If we fail to do so, your cancellation period is extended as the Regulations provide.

7. Entry requirements and conduct

7.1 Delegates must be able to understand instruction in one of the course languages and be physically able to take part. Minimum ages depend on the course, so tell us when booking if a delegate is under 18. Tell us in advance about any condition that may affect participation; we will make reasonable adjustments where we can.

7.2 Delegates must bring photo ID and wear suitable clothing and safety footwear. We provide the equipment needed for the practical parts of the course, except the masks used for face fit testing, which delegates bring with them.

7.3 Delegates under the influence of alcohol or drugs, or whose behaviour is unsafe, will be removed from the course without refund.

7.4 Assessments must be passed to receive a certificate. Failing an assessment does not entitle you to a refund; a re-assessment may be offered at a charge.

8. Certification

8.1 IPAF operator training is delivered by JTE Trainings Ltd as an IPAF approved training centre. Successful delegates receive an IPAF PAL card valid for 5 years.

8.2 Harness Training is an in-house course and leads to a JTE certificate of attendance. It is not IPAF-certified.

8.3 Face Fit Testing is carried out in-house. We do not hold Fit2Fit accreditation. A test record is provided for each person and mask model tested.

9. Liability

9.1 We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

9.2 Subject to 9.1, our total liability for any booking is limited to the amount paid for that booking.

9.3 We are not liable for indirect losses such as loss of profit, contracts or business.

10. Data protection

We process personal data as described in our Privacy Policy. Delegate names and results are shared with the relevant awarding organisation for certification.

11. Complaints and law

11.1 Complaints should be sent to tomasz@jte-trainings.co.uk. We aim to respond within 5 working days.

11.2 These terms are governed by the law of England and Wales. Consumers may bring proceedings in the courts of the part of the UK in which they live.

Annex: model cancellation form (consumers)

To: JTE Trainings Ltd, Unit 7, Agecroft Enterprise Park, Shearer Way, Swinton, Manchester M27 8WA, tomasz@jte-trainings.co.uk

I/We hereby give notice that I/we cancel my/our contract for the supply of the following service: [course name and date]

Ordered on: [date of booking confirmation]

Name of consumer: [name] · Address: [address]

Signature (only if sent on paper) · Date