Privacy & Cookie Policy
JTE Trainings Ltd is the data controller. Company no. 16109358. Registered office: Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX. Contact for data protection matters: tomasz@jte-trainings.co.uk.
Last updated: November 2026. Draft prepared for review by a UK solicitor before publication. Our ICO registration number is ZC296876.
1. What we collect and why
| What | Why | Lawful basis | Kept for |
|---|---|---|---|
| Name, e-mail, phone, company, PO number, booking details | To respond to your request, confirm a booking, take payment and run the course | Contract (steps at your request before a contract and performance of it) | 6 years after the course (tax and certification records) |
| Delegate names and assessment results | To issue certificates and register them with the awarding organisation | Contract; legal obligation for regulated qualifications | As required by the awarding organisation (typically 3–5 years) |
| Enquiry messages | To answer you | Legitimate interests (responding to enquiries) | 12 months |
| Marketing e-mail preferences | To send course dates and offers if you opt in | Consent (you can withdraw at any time) | Until you unsubscribe |
| Website analytics and advertising data (cookies) | To understand how the site is used and measure our adverts | Consent via the cookie banner | See section 4 |
| Payment confirmation (amount, date, last 4 digits) | Accounting and refunds | Legal obligation | 6 years |
We do not store full card numbers. Payments are handled by our payment provider under its own privacy policy.
The chat assistant on our website runs in your browser. It does not send your messages to us or store them.
2. Who we share data with
- Our payment provider (to take payment and issue refunds).
- Our accounting software provider (Xero) for invoicing.
- IPAF (International Powered Access Federation), for certification.
- Our website host (Netlify) and e-mail provider, who store form submissions and messages.
- Google, whose Google Sheets service holds our course calendar and booking records.
- Google and Meta, only if you accept analytics and advertising cookies.
- Professional advisers and authorities where the law requires.
We do not sell personal data.
3. Where data is stored
Our website host and some service providers store data in the UK, the EU and the United States. Where data leaves the UK we rely on the UK International Data Transfer Agreement or Addendum, or on an adequacy decision.
4. Cookies
Essential cookies and browser storage make the site work (for example remembering your cookie choice or your language). They do not need consent.
Analytics cookies (Google Analytics) tell us which pages are used and how people find us.
Advertising cookies (Google Ads, Meta Pixel) measure whether our adverts lead to bookings and allow remarketing.
We only use analytics or advertising cookies after you click "Accept all" in our cookie banner. If no cookie banner appears, the site is using essential cookies only. You can change your choice at any time via "Cookie settings" in the footer.
5. Your rights
You can ask us to: access the data we hold about you; correct it; delete it; restrict or object to its use; or give it to you in a portable format. You can withdraw consent to marketing at any time using the unsubscribe link or by e-mailing us. We reply within one month. You can complain to the Information Commissioner's Office at ico.org.uk. Our ICO registration number is ZC296876.
6. Security
Data is sent over encrypted connections (HTTPS), stored with access limited to staff who need it, and protected by two-factor authentication on our admin accounts.
7. Changes
We will post any changes to this policy on this page with a new "last updated" date.